COMMUNICATION WITH FAMILIES
OPENING AND VISITING HOURS

We are aware of the importance for our elders to be surrounded by their family whenever they need.

Because of that, we do not have visiting hours. Family members can always come whenever they want and share spaces and activities with their elders.

  • Centers as an extension of the home of the elderly.
  • Open doors. Visiting whenever the family members want.
  • 24 hour service.

From Novocare we want to solve all your questions from the beginning, in order to facilitate all procedures, documentation, etc. A team at your disposal, via telephone, email and of course, in person.

When and how can I talk with my family member?

During the day, family can call their relatives at any time, respecting the times dedicated to breakfast, lunch and dinner. Calls will come to the reception desk where the receptionists will transfer the call to your relatives. Communication is via cordless phones, which facilitates access to the relative, avoiding them having to move and not disrupting their routine at the residence.

When and how can I talk with the centre?

Communication with the centre depends on the shift of the professional you wish to talk to. Timetables have been established, which are as accessible as possible for families to contact the medical team, social workers, therapists, etc. In any event, relatives may contact the centre at any time with queries and a response will be given as soon as possible.

When our residents are having a difficult time, there is continuous access to the medical team, who will provide constant updates on the condition of the family member.

Are there adaptation programs for residents?

In the days prior to the resident’s admission, the social worker is responsible for ensuring that they settle into the centre in the most natural way possible. After the first meeting, the social worker provides a set of guidelines for the relatives to explain the resident’s new situation and to help both parties prepare to adapt to the change.

Once the admission has been made, the residence’s staff are responsible for facilitating relationships with residents. The first contact is made at the communication workshop, which is a daily activity for dealing with current issues with the objective of keeping our residents up to date.

Two weeks after admission, the social worker meets with the relatives again to talk about their family member’s adaptation process. Our residents’ average adaptation period is around 15 days. If there are any difficulties, or family members need more information from staff, there can be more meetings between the family and the centre, according to needs.

It is often more difficult for the family member to accept the new situation than it is for the actual resident, so we also work with the family.

What is a day in the residence like?

The normal routine in the residence begins with the residents’ ablutions, then they go down to the dining room for breakfast. From this time onwards, the rest of the day is spent in the common spaces, such as lounges, workshops, courtyards, etc.

After breakfast, the daily communication workshop begins, a look at the news and a moment to go over co-habitation rules and respond to residents’ concerns. At the same time, there are individualised therapies with residents who have more difficulties.

From half past one, lunch shifts begin, relaxation time, siestas and the classic soap operas. After rest time, they have another opportunity to participate in various workshops accompanied by the socio-cultural activity facilitators, therapists, etc., until dinner time.

One of our main objectives is to break up the routine, so we have an extensive program of activities such as visits to the zoo, excursions to festivals, etc.

Centers as an extension of the home of the resident.

 

Professionals who work for the families to be part of the resident’s life.

 

Open doors. Visiting whenever you want.

 

24 hour service, 7 days a week.

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